SAV
Contact Support
Our after-sales team is here to support you before and after your purchase.
After-Sales Service
Submit a complaint
To ensure fast and efficient processing, all complaints must be submitted exclusively through our online assistant, available 24/7.
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Required information
Order number, product reference, description of the issue and any supporting documents (photos, invoices).
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Attach files
You can attach photos or PDF files directly in the chat using the 📎 button.
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Response time
First response from our team within less than 24 business hours.
To submit a complaint, start a conversation with our assistant.
